Desktop Engineer Level II

Sebenza LLC is a woman owned small business operating out of McLean, VA. We currently have an opening for a Infrastructure Support Specialist to support our client in the Greensboro, NC area. The following are the required tasks that are expected for this position; other duties may be required as they are assigned. Provide Tier 1 & 2 desktop user support Provide support for (Windows 7 & Windows 10) and the Microsoft Office Suite.

Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis. Install workstation software and hardware- locally and via remote. Diagnose and resolve LAN configuration problems. Evaluate and diagnose cabling, software, and hardware problems. Install and support of telecommunications hardware. Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned Email User support Data backup and restoration Provide technical support for webcast/video teleconferences Security patches and software upgrade surge support Support technology upgrades – both hardware and software.

Provide problem tracking support Perform root cause analysis. Perform desktop/server decommissioning. Documentation of standard IT processes and procedures.

Required skills

5 to 7 years of experience Relevant Microsoft Certifications 100% Onsite LAN Technologies Remote Control Support Internet Security 365 Administration