Financial Counselor

About Company: Our Journey of Care: Empowering Communities Across Arkansas Welcome to Healthy Connections, your destination for quality healthcare across the state of Arkansas. For over 25 years, we have been steadfast in our commitment to providing exceptional medical, dental, and behavioral health services to the diverse communities we proudly serve.

As premier health clinics in Arkansas, we are a Federally-Qualified Health Center (FQHC) that embraces a patient-centric approach. Our services extend beyond conventional healthcare; we are dedicated to ensuring access to quality care for all, with a focus on inclusivity and community engagement. Comprehensive Health Services Across Arkansas At Healthy Connections, we operate as health clinics across Arkansas, offering a wide range of medical, dental, and behavioral health services.

Our medical clinics are equipped to handle various healthcare needs, from routine check-ups to specialized care. Our dental clinics provide comprehensive dental services, promoting oral health and well-being. Additionally, our behavioral health clinics cater to the mental health needs of our community, fostering emotional wellness.

Accepting Medicaid and Medicare, Supporting Our Communities As Medicaid and Medicare accepted clinics in Arkansas, we are committed to removing barriers to healthcare access. Our goal is to ensure that everyone in our community, regardless of financial circumstances, can receive the care they need. We also operate on a sliding fee scale, providing affordable healthcare to those without insurance.

Our dedication to accessibility is further underscored by our acceptance of ArKids 1st, making us a reliable choice for families seeking pediatric care. Diversity and Inclusivity in Healthcare Healthy Connections takes pride in being part of Arkansas community health centers that prioritize diversity and inclusivity. Our healthcare team is culturally competent, ensuring that every patient receives personalized and respectful care.

We embrace the diversity of our community and strive to make healthcare accessible to everyone. Looking Ahead with Optimism: As we celebrate more than 25 years of service, we look forward to continuing our legacy of care and compassion across Arkansas. Our commitment to excellence and community engagement remains unwavering.

Whether you are seeking medical, dental, or behavioral health services, we invite you to explore the comprehensive and compassionate care we provide at Healthy Connections. Thank you for being a part of our journey. Explore our website to learn more about our dedicated team and the health services we offer. At Healthy Connections, we are not just healthcare providers; we are partners in your health and well-being.

Together, we will build healthier, happier communities for years to come.

About the Role

Responsible for independently performing financial case management duties, compiling data, routine reports, and maintaining client records in determining eligibility for government services and the approved sliding fee scale. This position demands the ability to interact with federal, state, and local agencies to maximize resources and coordinate program development goals.

The employee in this position works closely with revenue cycle team members to ensure accurate and timely collections for services provided. The Financial Counselor provides exemplary, timely, and positive customer service to patients, family members, and employees consistent with the organization’s mission, vision, and values.

Qualifications

a. At least 1 year of related experience. b. Licensed as an Insurance Assister or Navigator in the State of Arkansas, or able to obtain license within 3 months of employment date. c. Associates degree required. May be substituted for relevant years of experience. d. Working knowledge of medical front desk policies and procedures.

e. Knowledge of human services assistance programs and resources. f. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. g. Ability to interview and obtain information. h. Ability to prepare oral and written information and reports. i. Ability to work and communicate effectively with Federal, State, and local agencies.

j. Must have a working knowledge of Microsoft office products, and familiarity with network systems. k. Ability to understand and present verbal instructions and to exchange verbal information is essential. l. Excellent organizational, written and customer service skills necessary. m. Ability to travel to all locations and to meetings outside of the service area.

n. Ability to understand verbal communication and instruction, exchange verbal information and to present information verbally. o. Ability to establish and maintain effective, courteous working relationships with patients, staff team members, business entities and others. p. Ability to organize, prioritize and problem-solve independently.

Skills: The Financial Counselor utilizes strong communication skills daily to explain complex financial information in an understandable and compassionate way, ensuring patients feel supported. Analytical skills are essential for assessing financial documents, insurance policies, and eligibility criteria to develop appropriate payment plans.

Proficiency with healthcare software and electronic health records enables efficient management of patient accounts and documentation. Problem-solving skills are frequently applied to resolve billing disputes and insurance denials, facilitating timely payments and reducing patient stress. Additionally, interpersonal skills foster collaboration with multidisciplinary teams and build trust with patients, enhancing overall service quality.