Optical Customer Service Associate

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required - we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

Responsibilities

• Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences

• Recommend lens options and coatings to meet visual needs

• Perform accurate optical measurements and basic eyewear adjustments

• Provide guidance on Managed Vision Care benefits and coverage

• Ensure accurate pricing, POS entry, and delivery time estimates

• Support a strong retail sales culture through product knowledge and effective selling skills

• Build positive relationships with doctors, teammates, and patients

• Maintain merchandising standards and keep the optical area clean and organized

• Collaborate with the team to improve sales and patient experience

• Perform additional duties as assigned by the Store Manager

Qualifications

• High school diploma or equivalent

• 1-2 years of retail sales or customer service experience preferred

• Strong communication skills and a positive, energetic attitude

• Ability to multitask in a fast-paced environment

• Detail-oriented with strong follow‑through

• Comfortable learning new skills and adapting to change

• Computer proficiency preferred

What We’re Looking For

• Passion for helping patients see their best

• Team player with a positive, adaptable mindset

• Strong sales skills and accountability for results

• Ability to provide clear, friendly, and professional communication

• Willingness to learn and grow within the optical field

Schedule

• Office open Monday-Saturday

• Closed Sundays and major holidays

• Evening and weekend availability required

Why Join Us

• Supportive, team-oriented environment

• Training provided - no optical experience required

• Meaningful work helping patients improve their vision and confidence

• Competitive hourly wage based on experience