Front Desk Manager

PM Shift required / Weekends a MUST *Eligible for a bonus program up to 10% of yearly salary Key Responsibilities Supervise and manage front desk employees, including scheduling, training, and performance evaluations. Ensure efficient guest check-in and check-out processes. Handle guest inquiries, requests, complaints, and special accommodations professionally.

Monitor room availability, reservations, and occupancy levels. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. Maintain accurate guest records and billing information. Oversee cash handling, deposits, and daily financial reports. Ensure compliance with hotel policies, procedures, and safety standards.

Assist with revenue management by maximizing room occupancy and rate strategies. Prepare reports on front office operations and guest satisfaction metrics. Act as Manager-on-Duty when required. Required Qualifications High school diploma or equivalent; associate's or bachelor's degree in Hospitality Management preferred.

2-5 years of hotel front desk or hospitality experience. Previous supervisory or management experience preferred. Strong customer service and conflict-resolution skills. Excellent verbal and written communication abilities. Proficiency in hotel property management systems (PMS) and Microsoft Office applications. Ability to work flexible schedules, including evenings, weekends, and holidays Key Skills Leadership and team management Customer service excellence Problem-solving and decision-making Organizational and multitasking abilities Financial and administrative management Attention to detail Time management Communication and interpersonal skills Benefits: We offer our eligible Associates a number of benefits to enhance their health and well-being: Group insurance including dental and vision.

Paid time off including vacation days, sick days and holidays Employee Referral Bonus Hotel Discounts for You, Your Family & Your Friends