Patient Advocate

Description Job Summary: This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions.

A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions

Greet Patients. Schedule appointments. Call appointment reminders to patients. Assure patient paperwork is complete. Answer telephone.

Requirements

Ability to work well with the public. Pays attention to detail. On site during clinic hours. Communicates effectively. Specific Responsibilities: Represent the clinic to the community in a consistently positive and effective manner. Greet public in a positive, polite manner. Maintain a neat work and reception area. Assist patients in completion of paperwork as needed.

Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history. Updates patient information as needed. Answers telephone and handles calls in a friendly, professional manner. Records messages accurately for personnel not available.

Conducts patient satisfaction surveys. Maintains open communications with clinic staff. Able to utilize electronic health record software correctly. Schedules patients in an appropriate manner. Gathers proof of income and assigns sliding fee scale appropriately. Physical Demands: Physical Abilities Stand Occasionally Walk Occasionally Sit Constant Handling/Fingering Frequently Reach Outward Frequently Reach above Shoulder Frequently Climb Not Applicable Crawl Not Applicable Bend Occasionally Push Pull: 12 lbs or less Occasionally 13-25 lbs Occasionally 26-40 lbs Occasionally 41-100 lbs Occasionally Lift Carry: 10 lbs or less Occasionally 11-20 lbs Occasionally 21-50 lbs Occasionally 51-100 lbs Occasionally Over 100 lbs Occasionally