UBS Card Center - IT Service Management Engineer 100% (f/m/d)

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs

• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
• perform system configurations, customizations, and enhancements to meet business needs
• work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations
• develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints