Front Desk Executive

Role: We are seeking a proactive and customer-focused Guest Relations Executive to join our on-site sales team. This role will be pivotal in managing and enhancing the experience of walking clients visiting our real estate projects. The ideal candidate will have a strong background in customer service, preferably in real estate or hospitality, with a passion for delivering excellent client service and building lasting relationships.

Key Responsibilities

Welcome and greet prospective clients visiting our real estate projects in a professional and courteous manner. Provide personalized tours of model homes, showrooms, and amenities, highlighting key features and benefits. Engage with clients to understand their needs, preferences, and budget requirements. Answer inquiries about property features, pricing, financing options, and community amenities.

Assist clients with completing necessary paperwork and forms during the initial stages of the sales process. Maintain a neat and presentable sales environment, ensuring all marketing materials and displays are up-to-date. Follow up with clients via phone calls, emails, or in-person meetings to nurture leads and encourage further interest.

Collaborate effectively with the sales team to coordinate appointments and ensure a seamless client experience.

Qualifications

Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or related field preferred. Proven experience in guest relations, customer service, or sales, preferably in real estate or hospitality. Excellent interpersonal and communication skills, with a friendly and approachable demeanor. Ability to multitask and prioritize tasks in a fast-paced environment.

Strong attention to detail and organizational skills. Knowledge of real estate sales processes and terminology is a plus. Proficiency in MS Office Suite and CRM software