Customer Support

About Us

Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we’re building an experience that’s simpler, more intuitive, and grounded in trust.

We’re a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters.

Job Responsibilities

Serve as a frontline point of contact for securities account holders across chat, email, and phone Provides support for account inquires, deposits/withdrawals, statements, and other general account servicing topics Identity, flag, and escalate potential fraud, security, or compliance-relevant issues per internal procedures Contribute to and help maintain the team's knowledge base articles, desktop procedures, and standard operating procedures.

Support the onboarding and training of future hires as the team continues to grow Key Qualifications: Prior customer support experience, ideally in fintech, brokerage, crypto, or another regulated financial services environment Basic knowledge of Securities and Crypto markets Comfort working within structured, compliance-driven procedures Strong written and verbal communication skills, with the judgement to de-escalate and explain technical or financial concepts in plain language Attention to detail - this role sits inside a regulated environment where accuracy matters Licensing is preferred such as a series 7 or series 99 Ability to work independently on a lean team in a startup environment Ability to recognize red flags for fraud or security issues and follow escalation procedures Able to commit to 8:00am-5:00pm shift with flexibility to transition to evening support hours with adequate notice in the future.