Technical Product Repair Specialist

Position Overview

The Technical Product Repair Specialist is a hands-on technical role focused on diagnosing and resolving product issues to ensure equipment performs safely and reliably. The Technical Product Repair Specialist will troubleshoot, repair, test, and maintain medical devices and simulation equipment. This position is ideal for someone who enjoys troubleshooting, working with technology, and using problem-solving skills to deliver quality results and a positive customer experience.

Responsibilities

Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment Diagnose hardware, software, and networking issues Test repaired products to ensure they meet quality and performance standards Support warranty and non-warranty repairs and assist with new product testing Communicate with customers regarding repair status, diagnostics, quotes, and shipping Accurately document and track repairs within the ERP system Maintain repair records and assist with inventory organization and cycle counts Schedule: Monday-Friday 7:00am-3:30pm