Customer Service Representative

Customer Service Representative Location: Cape Girardeau, MO Tri-State Water, Power & Air is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.

Responsibilities

Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls Schedule service and maintenance appointments efficiently and accurately Follow up with customers to ensure appointments are completed and their needs are met Document interactions in company systems with attention to detail Collaborate with internal departments to ensure excellent service delivery Help maintain a positive and productive work environment What We’re Looking For: Friendly, dependable, and professional phone presence Great communication and conversation skills Ability to multitask and work in a fast-paced environment Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required) Previous customer service experience is a plus What We Offer: Competitive hourly pay Paid training and ongoing development Medical, Dental, Vision, and Life Insurance Paid time off (vacation, holidays, and sick days) Short-Term Disability 401(k) retirement plan Performance-based rewards and incentives Hours of Operation: Monday – Friday: 8 AM – 6 PM Saturday: 8 AM – 2 PM (every other Saturday required) About Us: Tri-State is a leader in home services across the region, offering products like water treatment systems, whole-home generators, and a variety of other residential services.

Our customer service team is the heart of our business—dedicated to making life better one interaction at a time. Join a company that values people, purpose, and performance. Come grow with us! Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.

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