Service Delivery Manager

Company: Saba Well SDC India Pvt Ltd Brand Name

• Omni. Fi Salary: Competitive, as per market standards Employment Type: Permanent Location: Kolkata Work Mode: On-site (Work from Office) Office Hours: Monday to Friday, 11 AM – 8 PM About the Company
• Saba Well is a leading Finance as a Service (FaaS) provider, offering a wide range of managed financial solutions to SMBs across North America under Brand Omnifi . With a team of experienced, committed and driven professionals, we facilitate the transition from traditional in-house or outsourced accounting to the new era of financial management which utilize advanced digital technology to streamline finance management. Our cutting-edge platform integrates best-in-class finance software from our trusted partners, centralizing data from your accounting, invoicing, payments processing, payroll, and other sources in one place, allowing to create impact through financial insight, actionable data and tools that support decision making and foster your growth. Combining people, processes, and digital technology, we position our clients for business success and prepare them for the future.

About the role

Omnifi delivers Power BI, Big. Query, and GCP-based analytics solutions to small and mid-sized US clients, with a meaningful footprint in healthcare. As we scale our delivery footprint, we're hiring a Service Delivery Manager to own the client-facing and operational layer of our BI & Analytics practice. You will be the single point of accountability for client engagements post-sale — running calls, managing delivery, owning project management, and ensuring our team has the support and direction they need to deliver consistently.

You will bridge Power BI reporting, data infrastructure, and client engagement — ensuring SLAs are met and engagements run smoothly. This role reports to the VP of Analytics and is critical to AI readiness. What you'll own Client engagement Run recurring client status calls, steering committees, and ad-hoc working sessions across the portfolio Serve as the primary point of contact for day-to-day client communication; escalate strategically, not reflexively Capture requirements clearly, translate them into team-ready scope, and manage change requests without scope creep Build trust with client stakeholders and proactively surface risks before they become issues Project & delivery management Plan, sequence, and track delivery across multiple concurrent client engagements (Power BI dashboards, data pipelines, Big.

Query models, governance artifacts) Maintain project plans, milestones, and status in Asana; ensure SOPs are developed & followed end-to-end Coordinate handoffs between BI developers, and BI experience designers Run retrospectives and feed lessons back into our SOP library Drive continuous improvement across delivery processes and tooling Technical oversight of production reports Maintain a working knowledge of every published Power BI report and dashboard in production Provide first-line guidance to the team on existing reports — data sources, refresh schedules, RLS rules, known issues Coordinate with the VP of Analytics on architectural or technical decisions Ensure governance SOPs are followed for access changes, external sharing, and PHI/HIPAA-sensitive client work What we're looking for Required 4-8 years in IT services, consulting, or BI/analytics delivery, with at least 2 years in a client-facing PM or delivery role Working fluency with Power BI Demonstrated experience managing multiple concurrent engagements for US-based clients Strong command of project management tooling — Asana, Jira, or equivalent Proven track record on data governance, SOP maintenance, SOW management Excellent written and spoken English; comfortable on client calls Preferred Domain knowledge in accounting, finance or fintech — P&L, consolidation, budgeting, regulatory reporting Exposure to healthcare clients and an understanding of PHI/HIPAA-adjacent operational hygiene Familiarity with GCP / Big.

Query as a data platform Familiarity with EHR systems PMP, PRINCE2, or equivalent certification Experience in a small/lean services org where ownership is wide and processes are still being formalized