Volunteer Services Manager

Overview

At Wake. Med, our mission is to improve the health and well-being of our community, and we do it by delivering outstanding, compassionate care. We're hiring a Volunteer Services Manager to lead and grow our volunteer programs across Wake. Med. In this leadership role, you'll oversee volunteer engagement, community outreach, fundraising events, and a team dedicated to creating meaningful experiences for our patients, families, and volunteers.

What you'll do

Lead volunteer recruitment, onboarding, training, and scheduling. Manage and develop the Volunteer Services team, including performance evaluations, coaching, employee development, and performance management. Partner with leaders across the organization to create impactful volunteer opportunities. Oversee community outreach, volunteer fundraising events, and donation programs.

Support volunteer boards and drive program growth and improvement initiatives. Manage the daily operations of the department, including staffing, operational planning, resource allocation, and accountability for results.

Who you are

Experienced in volunteer management, volunteer programs, or volunteer engagement initiatives . Proven leader with experience managing employees and fostering professional growth through coaching, mentoring, and performance development. Strong relationship-builder with excellent communication and leadership skills. Skilled at managing programs, projects, and teams.

Experienced in healthcare, nonprofit, community services, or another service-oriented environment involving employees, volunteers, or public-facing programs. Experienced managing programs, services, or operations across multiple departments or locations. Available to work evenings and weekends to support volunteer placements, events, and fundraisers.

Committed to being a visible, onsite leader, as this role requires an in-person presence and hands-on support. Department Description Serving the community since 1961, Wake. Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

For more information, visit www.wakemed.org . EOE Licensure Certified Healthcare Volunteer Management Preferred Education Bachelor's Degree Required Master's Degree Preferred Experience 5 Years Volunteer Services Required 5 Years Leadership Preferred 3 Years Healthcare Preferred Certified Healthcare Volunteer Management Preferred