Operations Support Associate I

Essential Duties and Responsibilities

Support daily scheduling and dispatch coordination of field technicians Handle inbound calls, job entry, and scheduling updates using established procedures Communicate with customers via phone, email, and text for confirmations, updates, and follow-ups Maintain accurate CRM records, notes, and job status documentation Follow up with customers on submitted estimates, support sales conversion efforts, and document outcomes accurately within the CRM system.

Monitor assigned jobs and notify management of delays, risks, or service issues Generate and update internal operational and sales performance reports Follow company scripts, workflows, escalation paths, and service standards Assist with administrative data entry, confirmations, and documentation accuracy Collaborate with the team to support continuous operations Contribute to special projects and process improvement initiatives Meet baseline productivity, attendance, quality, and customer service expectations Additional Job duties as assigned by Management Minimum Qualifications Bachelor’s degree required (or clearly equivalent academic credential).

1–3 years of experience in operations, administration, dispatch, or customer support preferred Strong written and verbal communication skills in English Ability to communicate professionally and clearly in a fast-paced customer service environment Basic computer proficiency, including CRM systems, spreadsheets, and online collaboration tools Strong organization, attention to detail, and time-management skills Team-oriented mindset with proactive problem-solving ability Ability to work U.

S. business hours (Pacific Time) and operate in a fast-paced environment Physical & Work Requirements Prolonged sitting, typing, and phone use Reliable internet connections Ability to work scheduled shifts, including evenings, nights, or weekends. Location is based in Cairo, Egypt This role is in person and requires working in the office on scheduled days.

Competitive pay in USD or EGP