Telecommunicator

Receive process, prioritize and dispatch E911 and non-emergency calls from the public using Medical Priority Dispatch System (MPDS). Process information using Computer-Aided Dispatch (CAD) system and ProQA software. When appropriate and possible, the telecommunicator provides instructions and guidance to facilitate emergency medical care and to maximize scene safety prior to arrival of EMS, Rescue and Fire personnel.

Monitor EMS and Mecklenburg County Fire units in the field via radio and CAD systems. Gather and relay relevant information to emergency responders and other emergency response agencies via CAD, radio and phone systems. The telecommunicator will participate as a member of the Communications team to ensure calm and efficient intra-agency and cooperation and communication.