Employee Service and Engagement

Competencies

Employee Relations & Conflict Resolution

Ability to handle employee grievances, complaints, and workplace concerns professionally and fairly.

Strong conflict-resolution skills to mediate disputes and maintain a positive work environment.

HR Compliance & Legal Knowledge

Strong understanding of labor laws, company policies, and employee rights.

Ability to ensure company compliance with BPJS, Ministry of Manpower regulations, and workplace policies.

Communication & Interpersonal Skills

Excellent verbal and written communication skills to interact with employees, HRBPs, and external institutions.

Ability to communicate sensitive or complex HR matters clearly and tactfully.

Problem-Solving & Decision-Making

Analytical thinking to assess employee issues and recommend fair, compliant, and strategic solutions.

Ability to make decisions in a way that balances employee well-being with business needs.

HRIS & Payroll Management

Proficiency in HRIS platforms and payroll systems to manage employee data and compensation efficiently.

Attention to detail to ensure accuracy in payroll processing and benefits administration.

Confidentiality & Ethics

Strong integrity and ethical judgment in handling sensitive employee data, complaints, and disciplinary matters.

Commitment to maintaining confidentiality and professionalism in all HR-related interactions.

Employee Engagement & Well-Being Management

Ability to design and implement engagement programs that enhance employee motivation and satisfaction.

Creativity in planning team-building activities, wellness initiatives, and culture-building programs.

Adaptability & Multitasking

Ability to manage multiple HR responsibilities simultaneously, from administrative tasks to employee relations and engagement initiatives.

Flexibility to adapt to changing HR policies, company needs, and employee concerns.

Collaboration & Stakeholder Management

Ability to work closely with HRBPs, senior management, and external institutions (BPJS, Ministry of Manpower, etc.).

Strong relationship-building skills to foster trust with employees and internal teams.

Policy Development & Implementation

Competency in drafting, updating, and enforcing company policies.

Ensuring employees are aware of and understand workplace policies and procedures.

Qualifications & experience

Bachelor’s degree in Human Resources, Business Administration, or related field.

Minimum of 5 years of experience in HR, preferably in employee relations or engagement.

Strong understanding of labor laws and HR compliance requirements.

Experience managing HRIS and payroll systems.

Excellent problem-solving and interpersonal skills.

Strong written and verbal communication skills.

Ability to handle sensitive issues with confidentiality and professionalism.

Fluency in English both written and speaking

Key Performance Indicators & Conduct Requirements

% National Engagement Survey / Feedback Rate

SLA of inquiries and complaints handling

% Error rate in payroll

% satisfaction of national events

% participation of national events

% error rate in HR Administrative

% compliance rate of HR Department

% engagement event cost effectiveness

Number of national events

% Employee Relation Problem Solved and 0 legal implication