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Quality Analyst
Job description
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch, effectiveness and efficiency of the Airport Operations employees, maintaining data, identifying key areas for improvement based on the Key Performance Indicators, identifying benchmarks and goals for the Operations Control Specialists and reporting the results.
Description copied from Greater Toronto Airports Authority's careers page. Read the full posting before you apply.
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