Shift Supervisor

KEY RESPONSIBILITIES

Guest Experience & Front of House Direct the front-of-house team — assign positions, manage breaks, and keep service fast and accurate during peaks Model the Feeling First experience for the team: make every guest feel Seen, Safe, Surprised, Valued, and like they Belong Coordinate with the Lead Baker so bread and menu items are ready, packaged to standard, and the display case stays full Handle guest complaints and escalations from the team with professionalism and urgency; resolve at the front before they reach the Operations Manager Manage cash controls — count and verify drawers at open, shift change, and close; prepare deposits and document any variances Ensure the front of house stays clean, organized, and well stocked throughout the shift Shift Leadership Lead the pre-shift huddle — communicate daily targets, role assignments, and any operational notes Execute the opening or closing checklist completely and on time every shift Monitor team pace, positioning, and task completion — redeploy staff and step in to cover gaps as needed Report any staffing, equipment, or safety issues to the Operations Manager immediately Hold the team accountable to food safety and sanitation standards throughout the shift Train new front-of-house team members on service, cash handling, and Feeling First standards WHAT WE'RE LOOKING FOR Required 2+ years of experience in QSR, retail, or food service, including at least 1 year as a shift lead, keyholder, or supervisor Experience with cash controls — drawer counts, deposits, and variance reporting Natural leadership presence — people follow your lead without needing to be asked Calm under pressure and able to run a busy floor during peak periods Food Handler Certification (or willingness to obtain within 30 days of hire) Reliable, punctual, and highly organized Preferred Experience opening or closing a store as the keyholder in charge Familiarity with Filipino or Chinese bakery products Bilingual in Filipino (Tagalog), or Spanish Salary $19 - $23 per hour