Customer Experience Agent

At Soucy, your commitment makes the difference for our customers!

The art of customer service: your area of expertise! As the primary point of contact for our customers and representatives, you’ll play a key role on our team. Thanks to your organizational skills and communication abilities, you’ll help ensure customer satisfaction and support the growth of our sales and Kimpex’s brand awareness!

In this position, you will have the opportunity to : Support the external sales team by ensuring the entry and follow-up of customer orders Program and publish placement campaigns on the retail web sales platform Follow up on deliveries with the various carriers and inform customers accordingly Process invoice correction requests- Provide attentive customer service to B2C website customers, answering questions, resolving order issues and ensuring a positive experience Contribute to the continuous improvement of customer service processes Ready to make a difference?

Apply now and join our dedicated customer service team!

With the following skills and qualities, you'll be successful in this role: Bilingualism essential for both oral and written communication (French-English) with customers Basic computer skills in Excel Proactivity, dynamism and positive attitude And these assets will strengthen your impact: Call center or customer service experience Interpersonal skills and empathy Team player Benefits designed to take you far!

A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more) An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed And even more! Social activities to connect with your colleagues Discounts on Kimpex products to fuel your passion for motorsports A life outside of work thanks to sick leave and family leave Support for your professional development to advance your career

Life at Kimpex means designing and distributing powersports parts and accessories throughout North America and Europe thanks to our network of more than 3,500 retailers. Our industry never stops evolving. That’s why we’re always innovating. We rely on powerful vehicles and lots of adrenaline to carry out our activities.

But our greatest asset is our people. People with unique skillsets who are passionate about powersports. Our modern working environment is a place where you can share your ideas and push boundaries with colleagues who are just as passionate as you!