Administrative - Quality & Risk Management Coordinator

Role & Operational Scope: Position Title: Permanent Quality, Patient Safety & Risk Management Coordinator Employment Type: Direct Hire / Permanent Placement Setting: Healthcare System / Acute Care & Multi-Specialty Network Primary Scope: Serves as the organizational subject matter expert overseeing Patient Safety, Risk Management, and Medical Staff Quality programs.

Core Responsibilities: Develop, evaluate, and update the annual Risk Management Plan and organizational safety goals. Report actual and potential claims to professional liability carriers; collaborate with legal counsel and carriers to manage claims, mitigate legal exposure, and reach cost-effective resolutions. Conduct organization-wide risk assessments and deliver staff training on risk mitigation.

Manage the event reporting system, providing technical support and user training. Collaborate with the Patient Experience Coordinator on patient grievances involving potential liability or clinical management concerns. Partner with Clinical Quality Analysts on data abstraction and regulatory quality/safety reporting. Support the Organizational Performance department with reporting to the Quality & Safety Operations Committee, Corporate Compliance Committee, and Quality Council.

Schedule & Hours: Shift Type: Days (Monday – Friday). Shift Duration: 8 Hours / Day. Weekly Commitment: 40 Hours / Week (Full-Time). Weekend Requirements: None specified. On-Call Requirements: None specified. Candidate Requirements & Qualifications: Education: Bachelor’s Degree (BA / BSN) [REQUIRED]. Master’s Degree [HIGHLY PREFERRED].

Clinical Experience: Minimum 2 years of dedicated healthcare patient safety and/or risk management experience in an acute care hospital or multi-specialty physician practice [REQUIRED]. Licensure: Active New Hampshire RN License (or strong demonstrated clinical knowledge/experience) [HIGHLY PREFERRED]. Certifications: Certified Professional in Healthcare Risk Management (CPHRM) or Certified Professional in Healthcare Quality (CPHQ) [HIGHLY PREFERRED].

Key Skills & Competencies: Proficiency with Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), High Reliability Organization (HRO) principles, and Just Culture frameworks. Strong project management, organization, data display/interpretation, and multi-deadline tracking skills. Advanced proficiency in MS Office suite and healthcare database management tools.