Senior Team Leader Collections

The Senior Team Leader Collections will play a vital role in driving the success of our Collections department. You will be responsible for leading and motivating a team of collectors, implementing strategies to maximize recovery rates, and ensuring compliance with regulations. This role requires excellent leadership and communication skills, as well as a deep understanding of collections best practices.

Lead and manage a team of collectors, providing guidance and support to ensure high performance and motivation. Develop and implement effective collection strategies, utilizing data-driven insights to optimize recovery processes. Monitor and analyze team performance, identifying areas for improvement and implementing necessary changes.

Ensure compliance with legal and regulatory requirements, maintaining a high standard of ethical practices. Collaborate with other departments, such as Customer Care, to resolve complex customer issues and improve overall customer satisfaction. Conduct regular performance evaluations and provide constructive feedback to team members.

Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency. Build and maintain strong relationships with key stakeholders, including clients and internal teams. Oversee the training and development of new collectors, ensuring they are equipped with the necessary skills and knowledge.

A minimum of 5 years of experience in a collections leadership role, with a proven track record of success. Strong knowledge of collections industry regulations and best practices. Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team. Proficiency in using collections software and tools, including CRM systems.

Exceptional communication and interpersonal skills, with the ability to build rapport and resolve conflicts. Analytical mindset with the ability to interpret data and make informed decisions. Strong problem-solving and critical thinking abilities. Flexibility to adapt to changing priorities and work in a fast-paced environment.

A degree in Business Administration, Finance, or a related field is preferred. Previous experience in a customer-facing role, such as Customer Care, is an asset.