Manager, Customer Service

Jefferson City, MO | Full-Time | Exempt Turn “I’ve got a problem” into “Wow, that was easy.” At All-n-One Outdoor Solutions, the first voice a customer hears sets the tone for everything that follows. We want every caller greeted with positivity, given clear answers, and left knowing we’ve got them covered. That’s where you come in.

We’re looking for a Manager, Customer Service who gets genuinely fired up about great service, loves building systems that actually work, and knows how to coach a team into its best season yet. You’ll lead our Customer Service Representatives, own the daily flow of calls, emails, and requests, and make sure every customer knows exactly what happens next—from the first phone call through the final walkthrough.

What Your Day Looks Like Lead & Coach the Crew Hire, schedule, coach, and support a team of Customer Service Representatives Build and deliver onboarding and ongoing training on phone etiquette, tone, clear communication, and service standards Be the go-to escalation point, solving routine customer concerns on the first call Keep the Phones (and the Inbox) Humming Own the daily flow of calls, emails, and requests so every inquiry is answered, routed, and followed up on time Triage requests and route sales opportunities to Business Development and service issues to the right division Track follow-ups with prospects and customers so nothing falls through the cracks Build Systems That Actually Work Create and maintain SOPs, call scripts, templates, and workflows that keep the team fast and consistent Keep the CRM accurate and up to date, with every lead and request handed off to the right team Spot bottlenecks and roll out fixes that cut response times Know the Score Track and report on key metrics like response time, follow-up completion, and call volume Prepare reports and summaries for leadership Partner with sales and operations to deliver seamless service from start to finish What You Bring to the Table 5+ years of experience in customer service, call center, or client support 2+ years in a lead, supervisory, or management role—including hiring, training, coaching, and evaluating staff A track record of building or improving workflows, SOPs, or service processes Experience tracking service metrics and holding a team accountable to performance standards Proficiency in CRM software and Microsoft 365 Sharp organizational skills and an eagle eye for detail Excellent written, verbal, and interpersonal communication skills with a positive, solutions-focused attitude The ability to juggle priorities and lead a team through a fast-paced, seasonal environment Bonus points: experience in landscaping, construction, home services, or field service The Nitty-Gritty Office-based role with plenty of customer and team interaction Standard weekday schedule, with additional hours during peak seasonal demand Priorities and staffing shift with the seasons, so flexibility is a must Requires sitting for extended periods at a computer and occasionally lifting up to 25 lbs.

Why You’ll Love It Here Full-time employees enjoy a wide range of benefits, including: Medical, Dental, and Vision Insurance Company-Paid Life Insurance IRA Options with Company Matching Profit-Sharing Paid Holidays and Paid Time Off Referral Bonuses Career Training and Advancement Opportunities Financial Literacy and Open Book Management Apply Now If you're looking to join a team that believes in hard work, straight talk, and having fun, then this is the place for you!

After applying, please complete the short behavioral assessment linked below. This assessment is not used to make hiring decisions—it simply helps us understand and support your strengths. Assessment Link: https://assessment.predictiveindex.com/cd3582f5-e62b-4e7a-a26a-362bd7b66b75 All-n-One Irrigation Systems Inc. dba All-n-One Outdoor Solutions is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.