Customer Service Representative

Jefferson City, MO | Full-Time | Non-Exempt Turn a great attitude into a career you’ll love! At All-n-One Outdoor Solutions, great service starts long before a crew rolls out—it starts with the person who answers the phone. We want every customer greeted with positivity, given a clear plan, and left knowing exactly what happens next.

That’s where you come in. We’re looking for a Customer Service Representative who gets genuinely fired up about great service, loves keeping things organized, and doesn’t flinch when the phones light up in peak season. You’ll be the first point of contact for our irrigation customers, keep leads and schedules moving in our CRM, and work hand-in-hand with sales and operations so every customer knows exactly what happens next—from the first call through job completion.

What Your Day Looks Like Be the First Friendly Voice Answer calls, emails, and front-desk visits from customers with positivity and clear answers Schedule repairs, backflow testing, installations, and diagnostics Keep customers in the loop with service timelines, updates, and next steps Resolve questions and concerns with empathy, urgency, and accountability Keep Leads Moving Enter, update, and manage leads in the CRM so nothing falls through the cracks Coordinate follow-ups with prospects and existing customers Help Business Development and the irrigation team prioritize leads and opportunities Spot chances to recommend additional irrigation services and products Prepare basic sales documentation, reports, and customer information as needed Run the Front Office Take customer payments over the phone and at the front desk Support basic accounting and transaction documentation Help customers with product sales, including Pet.

Stop products Keep the front office organized, professional, and welcoming Have the Team’s Back Cover for customer service and sales teammates when they’re out Partner with irrigation, sales, and operations to deliver seamless service Spot workflow hiccups and suggest improvements that make everyone’s day easier What You Bring to the Table 3–5+ years of experience in customer service, sales support, or administrative roles Sharp organizational skills and an eagle eye for detail Comfort with CRM systems, Microsoft 365, and general business software Excellent written, verbal, and interpersonal communication skills The ability to multitask, prioritize, and stay calm in a fast-paced environment A customer-first mindset and the confidence to solve problems on your own Eagerness to learn irrigation services and systems (we’ll teach you) Reliability—you do what you say you’ll do The Nitty-Gritty Office-based role with plenty of customer interaction Standard weekday schedule with limited overtime Priorities shift with the seasons, so flexibility is a plus Requires sitting for extended periods at a computer and occasionally lifting up to 25 lbs.

Why You’ll Love It Here Full-time employees enjoy a wide range of benefits, including: Medical, Dental, and Vision Insurance Company-Paid Life Insurance IRA Options with Company Matching Profit-Sharing Paid Holidays and Paid Time Off New Hire and Referral Bonuses Career Training and Advancement Opportunities Financial Literacy and Open Book Management Ready to make your best career move yet?

If you're looking to join a team that believes in hard work, straight talk, and having fun, then this is the place for you! After applying, please complete the short behavioral assessment linked below. This assessment is not used to make hiring decisions—it simply helps us understand and support your strengths. Assessment Link: https://assessment.

predictiveindex.com/cd3582f5-e62b-4e7a-a26a-362bd7b66b75 All-n-One Irrigation Systems Inc. dba All-n-One Outdoor Solutions is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.