Manager - Quality

Responsibilities

At Least 7 years of experience • Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. • Good working knowledge of Quality Control methodologies • Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies • Experience on Quality Assurance practices leading Stable and predictable process performance • Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. • Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team • Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes • Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. • Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. • Ability to analyze complex data and share key process and business inferences/insights with the leadership team • Ability to project manage complex change initiatives by partnering with clients • Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. • Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis • Strong communication skills .