Process Specialist

Responsibilities

2 -4 years of experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.

• Administer chargeback and direct debit claim processes in line with scheme rules and internal policies. • Respond to merchant, banking partner, and stakeholder dispute-related enquiries. • Review and investigate transaction disputes, fraud alerts, and suspicious activities. • Monitor merchant transaction activity and escalate potential risks where required. • Support risk investigations and periodic merchant reviews. • Ensure timely responses to payment schemes to maximize recovery and minimize losses. • Assess merchant activity for risk, compliance, and acceptability. • Collaborate with internal teams and external partners on dispute and fraud matters. • Contribute to process improvements and operational efficiency initiatives.