Customer Care Executive

We’re looking for a Customer Care Executive who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

What You'll Do

Speak with customers over calls and help them with skincare and AMINU products. Handle customer queries through WhatsApp/chat, email, and calls . Understand customer concerns and recommend appropriate solutions. Provide accurate information about AMINU products, ingredients, and usage. Manage and resolve customer complaints and escalations.

Take ownership of customer issues and provide end-to-end solutions . Coordinate with internal teams when required to resolve customer concerns. Identify recurring customer feedback and share insights with the team.

What We're Looking For

Excellent English communication skills , both written and verbal. Good understanding of skincare and genuine interest in learning more. Empathetic, patient, and comfortable speaking with different kinds of customers. Strong problem-solving and ownership mindset. Ability to learn quickly and grow with a fast-moving team.

Comfortable working in a customer-facing role. Location: Kandivali West, Mumbai | On-site Work Days: Monday–Saturday Timings: 10 AM–7 PM Salary range: 3- 4 LPA