Customer Care Executive

Key Responsibilities

Handle customer queries through calls, chats, emails, and social media in a timely and professional manner. Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns. Resolve customer complaints while maintaining high levels of customer satisfaction. Coordinate with internal teams to ensure quick resolution of escalated issues.

Maintain accurate records of customer interactions and follow-ups in the CRM. Educate customers about Astroyogi's products, services, and ongoing offers. Meet defined service quality metrics, including response time, resolution time, and customer satisfaction. Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

1–2 years of experience in Customer Support, Customer Service, or a similar role. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and conflict-resolution abilities. Customer-first attitude with empathy and patience. Ability to multitask and work in a fast-paced environment.

Basic knowledge of CRM tools and MS Office. Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

Bachelor's degree in any discipline. Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred. Prior experience in handling chat and email support will be an advantage.