Lead Gaming Support Tech $27.00 per hour

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

The Commerce Casino & Hotel is seeking a Lead Gaming Support Technician to join its Information Management & Technology department. Along with hands-on support and maintenance of mechanical and electronic systems on over 300 gaming tables at the largest card room in the world, you will be the critical liaison between casino management and your team of technicians during your shift, ensuring that problem tickets are escalated correctly and Service Level Agreements are met.

PRIMARY JOB FUNCTIONS Performs routine to complex preventative maintenance and repair work on all mechanical, electrical and computer equipment and systems in the casino gaming areas. Protect and maintain integrity of assets including all game equipment. Maintains records of work performed and materials and equipment used.

Track inventory Effectively communicate with management and obtain required approvals and acknowledgements according to established policies and procedures. Interact with department and colleagues in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-cultural communications.

Ensure all equipment is cleaned and rotated as required to ensure longevity. Responsible for maintaining and organizing the equipment workshop. Must be available for 24-hour departmental maintenance service as needed. Provides End of Shift report to Management Delivers pre-shift information to team Point of contact for Casino Shift Manager for ticket escalation during shift Ensures tickets are prioritized correctly by team during shift Perform other duties as assigned to support the efficient operation of the department.

Must be able to work a full-time schedule during tournaments and other peak business periods. Must be able to work overtime, as business needs require, with or without advance notice. The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Education/experience High School Diploma or GED required. Must have knowledge of standard machines and tools, including their designs, uses, repair and maintenance. Must have experience using hand and power tools safely and effectively. Must have competency in basic computer functions and networking concepts. Industry technical certification(s) a plus.

Certifications/Licenses/Registrations At the discretion of the Commerce Casino and Hotel you may be required to obtain and maintain various gaming system certifications and training for repair and maintenance. Other requirements Ability to lift approximately 30 lbs. Effective verbal and written communication skills to articulate messages, information, and ideas to a diversity of people .

Ability to work unsupervised, prioritize work and make basic analytic decisions. Must be clean, well groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position Awareness, knowledge, and understanding of equipment related game and asset protection. Excellent interpersonal and team building skills.

Ability to adapt and embrace technological changes. Must be a self-motivated self-starter with a positive attitude and be resourceful with limited supervision. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. Ability to work in a highly matrixed and culturally diverse casino environment.

Must be able to take direction and follow through with assigned tasks. Ability to prioritize initiatives and communicate effectively with leadership on these priorities. Ability to handle complex issues and problems. Must be flexible and willing to work nights, weekends, and holidays. ACCOUNTABILITY: This position does not have supervisory responsibilities.

The incumbent is responsible for protecting the assets of the Commerce Casino & Hotel and for maintaining and providing a positive and professional work environment. COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public. Must be fluent in reading, writing, understanding, and speaking English. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedule may vary depending on business needs.