Order Management Lead

The Domestic Order Management Lead is responsible for leading the domestic order management team in GCC Manila, ensuring timely and accurate order processing, strong customer and stakeholder support, and effective operational control across domestic order activities.

Responsibilities

Qualifications

Bachelor’s degree, diploma, or equivalent relevant experience preferred.

Relevant training in customer operations, order management, or business operations desirable.

Willing to work Onsite

Willing to work in BGC Taguig

Experience: 

10 Years experience in order management, customer service, or related operational roles. 

Experience working with stakeholders in a process-driven environment preferred. 

Experience in shared services, GBS, or delivery centre environments is an advantage. 

Technical / Functional Skills 

Good understanding of export order management processes.

Ability to monitor service performance and resolve operational issues.

Good understanding of controls, escalation paths, and process discipline.

Working knowledge of ERP or order processing systems.

Strong reporting and issue tracking capability.

 

You may walk in to our office located at the 19th Floor of BGC Corporate Center, 30th Street corner 11th Avenue, BGC, Taguig City.

Additional: “We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”