Specialist, Business Solutions - Resource Planning

How you'll help us Keep Climbing (overview & key responsibilities) At Delta, we are transforming how we deliver exceptional customer experiences across Reservations and Customer Care—with resource planning at the center of that evolution. As a Specialist, Business Solutions – Resource. Planning , you will play a critical role in optimizing how we forecast, plan, and deploy our workforce of 6,000+ Delta specialists and 2,000+ 3 rd party business partners.

This role is ideal for those who thrive at the intersection of forecasting, analytics, and operational strategy, and is ready to influence decision-making. You will leverage advanced analytics to improve forecast accuracy, close coverage gaps, and drive data-informed solutions that balance service level performance, productivity, and employee experience.

This role enables you to deepen your business acumen while advancing data-driven workforce management strategies.

Key Responsibilities

• Apply forecasting and analysis expertise to informstrategic decisions impacting resources and operational coverage + Champion a continuous optimization mindset by analyzingtrends, measuring outcomes, and driving iterative improvements in forecastingaccuracy and resource utilization + Collaborate cross-functionally to advance strategicworkforce management initiatives, aligning resource deployment with evolvingbusiness priorities + Proactively identify coverage risks and inefficienciesand build dynamic “what-if” models to guide mitigation strategies + Deliver data-driven staffing guidance to third-partybusiness partners to proactively close coverage gaps and optimize operationalperformance + Design a streamlined suite of comprehensive reporting andvisualizations highlighting insights for stakeholders + Thrive in a high-paced environment, demonstrating theability to manage multiple priorities What you need to succeed (minimum qualifications) + Candidates for this position should have atminimum a bachelor’s degree in business, technology, or a related fieldpreferred or with 4-6 years of relevant analytical work experience + Proficiency in Tableau or Power BI and Microsoft Office (ie.

Excel, PowerPoint, etc) + Intellectual curiosity with strong ability to interpretcomplex data and translate it into actionable insights + Advanced proficiency in SAS/SQL or similar tools with theability to write complex queries + Excellent verbal and written communication skills, withattention to detail and the ability to present data-driven insights tostakeholders + Strong ability to collaborate with stakeholdersfrom other departments and ability to develop effective relationships withall levels + Self-starter with strong prioritization skills and anability to manage priorities under short deadlines + Must be performing satisfactorily in current position + Consistently prioritizes safety and security of self,others, and personal data + Embraces diverse people, thinking, and styles + Possesses a high school diploma, GED, or high schoolequivalency + Is at least 18 years of age and has authorization to workin the United States What will give you a competitive edge (preferred qualifications) + Contact Center knowledge including resource planning,processes, tools and infrastructure + Bachelor’s degree in Data Science, Statistics, Computer.

Science, or Business Analytics Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.

Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit sharingprogram, and performance incentives + 401(k) with generous company contributions up to9%. + Paid time off including vacation, holidays, paid personaltime, maternity and parental leave + Comprehensive health benefits including medical, dental,vision, short/long term disability and life benefits.

• Family care assistance through fertility support,surrogacy and adoption assistance, lactation support, subsidized back-up care,and programs that help with loved ones in all stages + Holistic Wellbeing programs to support physical,emotional, social, and financial health, including access to an employeeassistance program offering support for you and anyone in your household, freefinancial coaching, and extensive resources supporting mental health + Domestic and International space-available flightprivileges for employees and eligible family members + Career development programs to achieve your long-termcareer goals + World-wide partnerships to engage in community serviceand innovative goals created to focus on sustainability and reducing our carbonfootprint + Business Resource Groups created to connect employeeswith common interests to promote inclusion, provide perspective and helpimplement strategies + Recognition rewards and awards through the platform.

Unstoppable Together + Access to over 500 discounts, specialty savings andvoluntary benefits through Delta Perks such as car and hotel rentals and auto,home, and pet insurance, legal services, and childcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

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