Senior Application Support Engineer

As a Senior Application Support Engineer, you will: Monitor and support production applications to ensure high availability, stability, and performance. Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring application issues. Handle application deployments, release activities, configuration changes, and production fixes.

Monitor application logs, batch jobs, APIs, system interfaces, and alerts to identify and resolve operational issues. Manage incidents and service requests using ServiceNow, JIRA, or similar IT service management tools. Collaborate with development, infrastructure, database, security, and business teams to resolve production-related issues.

Automate repetitive operational tasks using Shell, Python, or PowerShell scripting. Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge articles. Participate in major incident management, post-incident reviews, and problem management activities. Support change management processes and ensure all production changes comply with operational standards and controls.

What You Bring to the Table: 10+ years of overall IT experience in application support, production support, or related technical operations. Strong experience in production application monitoring, incident management, and troubleshooting. Hands-on experience with Linux/Unix operating systems and shell scripting. Good knowledge of SQL and relational databases.

Experience with incident management, problem management, and root cause analysis. Exposure to application monitoring and logging tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK Stack. Understanding of REST APIs, microservices, batch processing, and application interfaces. Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.

You should possess the ability to: Troubleshoot complex production issues and restore application services within agreed timelines. Analyse application logs, system alerts, and database queries to identify the root cause of issues. Work with cross-functional teams to resolve critical incidents and maintain service continuity.

Automate operational activities and repetitive tasks using scripting languages. Support application deployments, release management, and production configuration changes. Work with monitoring and logging tools to proactively identify performance and availability issues. Maintain accurate technical documentation and operational procedures.

Follow ITIL-based incident, problem, and change management processes. Work independently in a production support environment and handle critical situations effectively. What We Bring to the Table: An opportunity to work on enterprise-level production applications in a dynamic technical environment. Exposure to application support, production operations, and DevOps practices.

Opportunities to work with modern monitoring, automation, and CI/CD technologies. Collaboration with cross-functional technical and business teams. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Keerthika Phone: +31 20 369 0609 ; Extn :148 Email: [email protected] LinkedIn: https://www.

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