Case Manager - Family Support Specialist

Job Title: Case Manager

• Family Support Specialist (1369) Program: Family and Youth Success (FAYS) Location: Dumas, TX (also serving Dalhart & surrounding area) Salary: $43,305.60 – $46,009.60 / year (based on experience level II or III) Job Type: Full-Time Why Join Texas Panhandle Centers (TPC)? At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community. Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF). Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision. Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan. Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember). Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage. TPC Full Summary of Benefits FY2027 Position Overview: Texas Panhandle Centers is seeking a Family Support Specialist Case Manager (1369) to deliver trauma-informed care and skills training to youth (ages 3-17) and families across Dumas, Dalhart, and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities

Maintain ethical and professional communications at all times using respectful trauma-informed care language. Conduct screening and assessment, crisis intervention, family and individual skills training using evidenced-based curriculum, and community outreach. Provide direct, community-based care (approx. 50%+ of working time spent face-to-face or via phone in home/community settings with the youth, family, and/or family support).

Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications

& Credentials: Education & Credentials (Required): Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field. Minimum 1 year of work experience directly working with at-risk youth and families . Valid Texas Driver’s License with an insurable driving record.

At least 18 years of age. Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents . Experience Level Tiering: Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience. Case Manager III ($46,009.

60/yr): Minimum 2 years of behavioral health case management experience. Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications

Bilingual (English/Spanish) is a strong plus. Experience working with at-risk youth and families. Texas Panhandle Centers is an Equal Opportunity Employer.