Application Support Engineer

We are looking for a motivated Application Support Engineer to help keep business-critical applications stable, observable, and reliable for clients. You will troubleshoot incidents, analyze logs and databases, and collaborate on improvements across the support lifecycle.

Responsibilities

Resolve production incidents by troubleshooting application, database, and connectivity issues Analyze logs and monitoring signals to identify root cause and propose corrective actions Execute SQL queries to validate data, diagnose problems, and support investigation workflows Troubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixes Support ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changes Operate and monitor pre-built Jenkins pipelines to support releases and operational tasks Collaborate with engineers to improve system reliability, observability, and operational readiness Document investigations, runbooks, and knowledge articles in Jira and Confluence Coordinate across stakeholders during escalations and communicate status and impact clearly Perform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysis Participate in on-call rotation and shift coverage to maintain service continuity Requirements 2+ years application support experience in medium to large ecosystems Java core troubleshooting experience for application errors and monitoring SQL experience with strong query skills ITSM and ITIL foundation knowledge covering incident, problem, and change management Strong understanding of web application architecture including web/app/DB servers, DNS, firewalls, and SSL Hands-on experience with Elastic and APM logs for investigation and monitoring Experience using pre-built Jenkins pipelines and working within release processes Practical database fundamentals across Oracle, MySQL, PostgreSQL, or MS SQL Strong communication skills for clear verbal and written updates Collaborative teamwork skills with ability to learn independently with guidance Readiness for shifts, weekend releases, and on-call rotation Upper-Intermediate English proficiency (B2) Nice to have Windows administration experience including IIS Virtualization or containerization exposure CI/CD principles understanding GCP exposure managing applications SQL performance tuning knowledge including indexes, stored procedures, and transactions