Application Support Engineer

Title Application Support Engineer ID 2026-18452 # of Openings 1 Job Locations MY-Level 9, Tower, 5, Avenue 7, Bangsar South, Kuala Lumpur, Category Oil & Gas Client & Job Location : Location MY-Level 9, Tower, 5, Avenue 7, Bangsar South, Kuala Lumpur, Job Post Information* : External Company Name rhi Job Post Information* : External Company URL http://www.

rhi-group.com/ Client & Job Location : Postal Code 59200 Client & Job Location : Address Level 9, Tower 5, Avenue 7, Type New Responsibilities: Own and manage the OPS queue across Service. Now and shared mailboxes, ensuring timely triage and resolution of incidents and requests

• Troubleshoot, analyse, and resolve application and integration issues using existing documentation, runbooks, and knowledge bases
• Develop deep understanding of Loyalty and BPme ANZ systems, including upstream and downstream integrations
• Manage and drive the end‑to‑end incident lifecycle, including identification, resolution, communication, and closure of incidents
• Partner with SRE teams to conduct post‑incident reviews and contribute to root cause analysis and continuous improvement initiatives
• Monitor system health, proactively identify recurring issues, and drive actions to reduce incident frequency and improve stability
• Coordinate with external vendors to support planned releases, maintenance activities, and ensure smooth production deployments
• Produce and maintain operational reporting (daily, weekly, monthly) covering incidents, trends, and system performance
• Ensure adherence to incident management protocols, escalation procedures, and operational runbooks
• Act as a key point of contact for operational issues, collaborating with engineering, product, and business stakeholders About you Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent experience Experience: Several years of experience in Application Support / Production Support / Service Operations roles Proven experience handling incidents using tools such as Service. Now or similar ITSM platforms Strong understanding of incident management, problem management, and change management processes Experience supporting complex, customer‑facing applications, including mobile apps and integrated systems Ability to analyse logs, diagnose issues, and perform root cause analysis across distributed systems Experience working with cross‑functional teams including SRE, engineering, and external vendors Strong communication skills to provide clear updates on incidents and system status Experience producing structured operational reports and tracking service performance metrics Exposure to cloud environments (e.g. AWS) and modern application architectures is an advantage Exposure to Agentic AI is a strong advantage Experience in loyalty platforms, payments, or retail systems is a strong advantage Comarch CLM (Customer Loyalty Management) system Core Skills: Incident management and troubleshooting (L2/L3 support) Service. Now (or similar ITSM tools) queue ownership and management Strong problem‑solving and analytical thinking Root cause analysis and post‑incident review participation Production support and service operations management System integration understanding (API, backend services, third‑party systems) Operational reporting (daily / weekly / monthly) Vendor coordination and release readiness support Ability to quickly learn and understand complex systems Clear, structured written and verbal communication Strong ownership, accountability, and prioritisation skills About rhi rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry. We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in. rhi-group.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. If you believe this opportunity is right for you, please click the ‘ Apply ’ button to submit your application. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country. #SCR-chiara-molini