Receptionist

About the Role

Join our vibrant, friendly and highly regarded reception team! Are you an experienced GP receptionist or care navigator looking for an exciting new opportunity within a thriving, forward-thinking GP practice? Do you enjoy working in a busy environment, being part of a close-knit team and making a genuine difference to patients every day?

If so, we'd love to hear from you! At Woodview Medical Centre, we are looking for an enthusiastic, experienced and reliable care navigator, with previous GP surgery experience, to join our fantastic reception and administration team. We are specifically looking for someone who already has experience working in a GP surgery, understands the demands of a busy general practice environment and can bring their existing knowledge and skills to our established team.

We are incredibly proud of our vibrant, friendly and hardworking reception and administration team, who are at the heart of everything we do. Our team is known for its positive atmosphere, strong working relationships and commitment to providing exceptional patient care. With an established and supportive management structure, we ensure our staff feel valued, listened to and supported in their roles.

As one of the GP surgeries with the highest patient satisfaction ratings and Google review scores in Northamptonshire, we have built an excellent reputation for delivering outstanding care and patient service. We are a popular and successful practice with a genuinely supportive working environment. We believe that happy, motivated staff are essential to providing excellent patient care, and we take pride in creating a workplace where teamwork, mutual respect and staff wellbeing matter.

If you're looking for a fresh opportunity within a successful practice where your experience will be appreciated, this could be the perfect role for you. Main duties of the role: As a care navigator, you will be an essential part of our reception and administration team, helping us deliver a welcoming, efficient and professional service to our patients.

Your responsibilities

Care navigating and signposting patients to the most appropriate clinician or service. Answering and directing telephone calls efficiently and professionally. Booking, amending and cancelling patient appointments. Managing patient enquiries face-to-face, over the telephone and electronically. Supporting patients with empathy, sensitivity and professionalism.

Taking payments for private services and issuing receipts. Completing a variety of reception and administrative tasks. Managing emails, scanning documents and maintaining accurate patient records. Working collaboratively with clinical and non-clinical colleagues. Supporting the smooth and efficient running of our busy reception and waiting areas.

This is a varied and rewarding role where no two days are the same. We are looking for someone who enjoys the pace of general practice, can confidently manage competing priorities and thrives as part of a busy, supportive team. About the Candidate To be considered for this position, you will require the following; Essential experience: Previous experience working in a GP surgery in a reception, care navigation or administrative role.

A good understanding of general practice processes, appointment systems and patient care navigation. Experience dealing with patients both face-to-face and over the telephone. Experience working in a busy reception or administrative environment. Confidence using clinical IT systems and maintaining accurate patient records.

Essential skills & qualities: Excellent communication and interpersonal skills. A friendly, professional and confident telephone manner. Strong IT and administrative skills. Excellent organisational skills and the ability to prioritise competing demands. The ability to remain calm, professional and efficient under pressure.

A positive, enthusiastic and flexible attitude. A genuine team player who enjoys working collaboratively with colleagues. The ability to work independently and follow established procedures. An empathetic, compassionate and sensitive approach when supporting patients. A commitment to delivering excellent patient service.

Desirable: Experience using Systm. One. Experience in care navigation and patient signposting. GCSEs (or equivalent) in English and maths.

About Us

Woodview Medical Centre is a thriving, forward-thinking training practice situated on the edge of Northampton, with excellent transport links and free on-site parking. Operating from modern, purpose-built premises, we provide high-quality general medical services to a diverse and growing patient population of approximately 11,000 patients.

As part of the MWeb Primary Care Network, we continue to expand and develop the services we offer, making this an exciting time to join our progressive and ambitious practice. Our people are what make Woodview special. We have an established, popular and enthusiastic reception and administration team who work closely together and take genuine pride in the service they provide.

Our supportive management structure provides clear leadership, approachable managers and a positive working environment where staff are encouraged to contribute ideas, develop their skills and feel part of the wider practice. We recognise the importance of our reception team and the vital role they play in ensuring our patients receive the very best care.

We're looking for someone who shares our values and would enjoy becoming part of our fantastic team. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.