Tower Operations Supervisor

Tower Operations Supervisor We have an incredible opportunity for a dynamic, energetic, and eager Tower Operations Supervisor in Boston! About DO & CO We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.

We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities

Coordinate day-to-day catering activities on the AOA to support safe, timely execution. Proactively monitor Flight Family for missing catering items or equipment and coordinate timely corrective actions with Catering Dispatch to prevent service disruptions and departure delays. Monitor changing operational conditions, establish local catering priorities, and coordinate flight prioritization as required.

Support all Delta Air Lines charter operations and associated catering requirements. Maintain close coordination with DO & CO Dispatch and local operational teams to resolve catering-related issues promptly. Partner with the local Delta Tower (ACS) to coordinate ramp activities, maintain clear access for catering trucks, and minimize gate congestion.

Coordinate with the Gate Keeper in the Delta Tower (ACC) regarding aircraft swaps, operational changes, and catering-related requirements. Proactively support Flight Attendants by addressing catering-related questions, concerns, and last-minute requirements, coordinating timely resolutions with operational teams to support onboard service readiness.

Serve as a primary operational point of contact for catering-related delays, supporting root cause analysis (RCA), documentation, and required follow-up actions. Promptly communicate operational challenges, service risks, and significant developments to local DO & CO Leadership and relevant Delta stakeholders. Promote and consistently reinforce ramp, food, and operational safety standards throughout catering activities.

Support compliance with applicable food safety requirements during routine operations, flight delays, gate returns, and IROPs, escalating potential food safety concerns as required. Monitor local weather conditions, airport restrictions, and other factors affecting catering operations. Understand and activate high-wind safety protocols when required, in accordance with local airport authority guidance.

Be familiar with catering business continuity plans and support execution during irregular operations (IROPs). Proactively identify operational risks and coordinate corrective actions to minimize service disruptions.

Qualifications

High school diploma or equivalent required. 3-5 Years of Experience in an Airline Catering Industry required. Strong understanding of end-to-end airline catering operations, including production, dispatch, transportation, and ramp (AOA) execution, with working knowledge of food safety and HACCP principles, particularly during IROPs.

Proficiency in Microsoft Office applications (Outlook, Excel, and Word). All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR §1542.209, and obtaining the appropriate airport-issued identification badge (e.

g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations. Ability to work long hours on foot and in environments with varying temperatures. Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer

Competitive Pay: $70,000- $75,000 Daily Complimentary Meals (Breakfast, Lunch and Dinner). FT employees are eligible for 401K and medical benefits: medical, dental, and vision. An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.

Genuine career development opportunities, both nationally and internationally. The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events. Diversity & Inclusion Statement DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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