Loan Servicing Representative

Loan Servicing Representative About the Position Bank of Springfield is seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team. In this role, you will support the day-to-day servicing of consumer and commercial loans by ensuring loan records are accurate, assisting customers with loan-related inquiries, and providing exceptional service.

The ideal candidate is organized, enjoys problem-solving, and thrives in a collaborative environment.

Essential Duties

& Responsibilities Review new and renewed loans to ensure all coding and documentation are accurate. Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service. Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests. Maintain regular and predictable attendance.

Assist with additional loan servicing responsibilities and special projects as assigned.

Qualifications

Proficiency in Microsoft Office applications, including Excel and Word. Strong attention to detail and excellent problem-solving skills. Ability to communicate effectively and work collaboratively with team members. Excellent organizational skills with the ability to manage multiple tasks and priorities. Previous banking or loan servicing experience is preferred but not required.

Why Join Us? At Bank of Springfield, you'll be part of a team that values collaboration, exceptional customer service, and professional growth. We offer a supportive work environment, competitive benefits, and opportunities to build a rewarding career in banking.

Benefits

https://www.bankwithbos.com/careers/ Salary Range: The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.