Customer Support Executive

Key Responsibilities

Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills. Verify Customer Documents: Review and verify the customer’s identity documents during the video call.

Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner. Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases. Required Qualifications: Candidates must graduate with any Stream Proven experience in customer service, VKYC, or banking roles (experience in video-based verification ) Strong communication skills (both verbal and written) with the ability to engage with customers professionally.

Good knowledge of VKYC processes Comfortable with technology, including video conferencing tools and CRM software. Strong attention to detail with the ability to spot inconsistencies in documentation. Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills

Previous experience in video-based KYC verification or in a customer-facing role. Multilingual proficiency is a plus but Hindi and English is a must. Knowledge of the financial sector and the regulatory environment. Key Competencies: Communication: Clear and concise communication skills are essential for interacting with customers.

Attention to Detail: Accuracy in verifying documents and recording customer details. Customer Service Orientation: Providing a positive experience to customers while ensuring compliance. Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process. Work Environment: Fixed working hours 9 AM to 6 PM, but includes weekend shifts.