Winter Guest Ambassador

Job Details: Job Location: Treetops Resort

• Gaylord, MI, Position Type: Seasonal, Education Level: None, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Standard, Job Category: Retail, About Treetops Resort Treetops Resort is a four-season destination resort in Northern Michigan offering golf, skiing, lodging, dining, and group event experiences. We operate year-round with multiple departments working together to deliver consistent, high-quality guest service across a complex resort environment. Our culture emphasizes accountability, teamwork, and continuous improvement, while having fun. We value leaders and team members who communicate clearly, take ownership, and follow through on commitments.

Position Overview

As a Winter Guest Ambassador, you will be interacting with our guests by greeting them and providing them with equipment rentals, checking tickets and assisting in the shop. You will be offering our support with rental waivers and organizing equipment returns. You will be assisting with the proper fitting of equipment, making sure each guest enjoys a fun and safe experience!

This position requires excellent organizational and customer service skills, experience isn't required, we will train you!

Responsibilities

Greet and assist guests in a friendly and professional manner, providing information, recommendations, and guidance regarding rentals, merchandise, tickets, and resort services. Manage inventory levels, conduct regular inventory counts, and replenish stock as needed to ensure the Pro Shop is well-stocked and organized.

Process sales transactions accurately and efficiently, handle cash or credit card payments, and maintain accurate sales and inventory records. Organize and display merchandise in an attractive manner to maximize sales and maintain a clean and well-organized Pro Shop environment. Build and maintain positive relationships with customers to foster loyalty and repeat business.

Perform other duties as assigned to support winter resort operations.

Qualifications

Job Qualifications Must be at least 16 years of age. Ability to stand and walk for extended periods and regularly lift, carry, push, and pull up to 25 pounds. Must have reliable transportation. Ability to work independently and collaboratively as part of a team while providing excellent guest service. Passion for customer service-previous retail experience is preferred Strong organizational skills with attention to detail and ability to multitask.

Ability to work a flexible schedule including weekends, evenings and holidays as needed. This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties as business needs require.

Treetops Resort is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.