Operations Executive

As an Operations Executive, you will play a crucial role in our back-office operations, supporting our Customer Care Executives (CCEs) and ensuring efficient and effective customer service.

Your responsibilities

will include coordinating with various teams, managing data, and implementing processes to enhance our customer support system. Coordinate with CCEs to understand customer inquiries and provide necessary support. Manage and organize customer data, ensuring accurate record-keeping. Implement and optimize back-office processes for improved efficiency.

Collaborate with the IT team to troubleshoot and resolve technical issues. Monitor and analyze customer feedback to identify areas for improvement. Ensure compliance with company policies and procedures. Train and mentor new CCEs on best practices and company protocols. Maintain a positive and professional attitude when interacting with customers and colleagues.

Assist in developing strategies to enhance the overall customer experience. A bachelor's degree in business administration, operations management, or a related field. Minimum 2 years of experience in a similar back-office or operations role. Excellent communication and interpersonal skills. Strong organizational and time management abilities.

Proficiency in using MS Office and other relevant software. Ability to work independently and as part of a team. Analytical mindset with problem-solving skills. Willingness to learn and adapt to new technologies and processes. Attention to detail and a customer-centric approach. Flexibility to work in a dynamic and fast-paced environment.