Front Desk Agent - The Grayson Hotel

What You Will Do:

• Greet, register, and assign rooms to guests in a friendly and courteous manner.

• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.

• Keep records of room availability and guests' accounts.

• Compute bills, collect payments and make change for guests.

• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.

• Take the initiative to greet guests in a friendly and warm manner.

• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.

• Other duties as assigned.

Skills and Experience Needed

• Prior customer service experience required.

• Ability to utilize hotel software systems effectively.

• Friendly and courteous demeaner.

• High School diploma or GED.