Assistant Front Office Manager

Responsibilities

Assist Front Office Manager in supervising daily front desk activities according to the established guidelines. Train and guide front desk staff to provide quality customer service. Manage staffing schedules, shift changes, payroll, and labor costs. Resolve guest issues and enquiries to ensure guest satisfaction. Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.

Develop and implement strategies for bell desk, front office and parking. Ensure that facility is maintained clean, neat, safe and secure Ensure that employees are properly groomed and dressed. Identify process improvement to achieve financial and service goals. Plan shift schedule and duties based on business forecast.

Supervise the billing and cash processes to ensure compliance with company standards. Lead and assist Guest service representatives with daily operational front office duties. Ensure all guest reservations are accurate, including all billing and routing rules. Provide feedback to the team members on their performances and improvements.

Responsible for assisting in assigning daily room assignments and tasks to team members. Tracks, records and performs follow up correspondence with guests for Lost and Found items. Demonstrates leadership and training to the Team. Communicates effectively and appropriately with the Team. Meets or exceeds the properties goals of production.

Other duties as assigned. Desired Skills: Demonstrated energetic, self-motivating and a “can do” positive attitude. Proficiency in English preferred (written and oral), other languages a plus. Possess a desire to learn Take accountability and ownership for work performance Meticulous attention to detail, motivational skills, verbal communication skills, written communication skills and manageability.

Required Qualifications: High school degree or equivalent Minimum of 3-5 years in Guest Service, with a proven track record in Room Operations Willingness to work flexible hours, including AM/PM shifts, weekends, and holidays At least 1 year of demonstrated leadership experience. Successfully manages people to achieve performance goals.

Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management. Familiarity with Opera Cloud is preferred Previous experience working in a unionized environment is a plus Strong ability to focus on and ensure accuracy in all aspects of work Proven ability to analyze situations, troubleshoot issues, and make effective decisions Energetic, self-motivated with a “can-do” attitude and a willingness to take initiative Proficiency in English (both written and verbal) is required for effective communication Physical Requirements: Ability to lift 40 lbs.

of weight and able to push and pull up to 75 lbs. if needed Ability to stand for extended periods (up to 8 hours) and lift up to 50 lbs