Guest Service Manager

Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team. The perfect candidate will have supervisory or management experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. Hours: 40 hours per week (working a mix of 8-hour and 12-hour shifts) Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends) Main Roles & Responsibilities Managing a team of Guest Service, and Food & Beverage assistants.

Working across all departments including reception, bar & kitchen Helping guests & creating positive experiences Manage hotel room inventory & checking guests in/out Managing bills & payments Prepare food, clean, tidy, restock, take deliveries. Running the bar Follow all food safety, licensing and health and safety policies to work safely You will have 'Hamptonality' Great energy and a can-do attitude Great at managing people, and you love chatting with guests Skilled multitasker who can balance hard work with great service Clear communicator fluent in English (and other languages a plus!)

Useful Experience Supervisor or management experience in hospitality industry Knowledge of hotel reservation systems Knowledge of Food Safety & Licensing laws Perks Permanent contract with salary exceeding national living wage. Paid breaks for shifts that exceed 6 hours. Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide.

Including 50% off food & drink. Hilton University platform and FLOW for all training requirements. We. Care app – to support your mental, physical, social and financial wellbeing. BHN Extras! - b. Yond prepaid shopping card, discounted digital gift cards. Eye Care voucher scheme – for free eye tests and help towards prescription glasses If this sounds like the job for you, please get in touch!