Assistant Front Office Manager

Description We are looking for a passionate and attentive individual to join our hotel team. Reporting to the Front Office Manager and Rooms Division Manager, you will play a key role in the smooth running of the hotel.

Key Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.
• Assist with reviews and update where appropriate.
• Ensure the safety and security of guests and hotel property.
• Support all department heads in maintaining service standard excellence.
• Handle cash and credit transactions.
• Jump into other ad-hoc duties when your colleagues need your help.
• Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.
• Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Concierge and Front Desk Area.
• Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
• To be an ambassador for the hotel industry and the IHG hotel brand. Our ideal candidate will have:
• Positive demeanour
• Confident, calm, and professional telephone manner
• Flexibility
• Problem solving skills
• Good initiative
• Experience working in a customer facing environment, preferably within a hospitality venue
• Excellent communication skills
• Computer proficiency (Opera PMS)
• Attention to detail
• Highly motivated and enthusiastic and good team player