IT Operations Analyst II

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results.

Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in the field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems.

Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team, by example, through the quality service and information provided Works within guidelines and policies.

Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Maintains task-based queue for completed tickets in the order received or based on criticality.

Provides support for installations, troubleshoots local applications, and database issues. Assists Sr. Operations Engineers with designing and implementing new solutions. Assists in maintaining and updating documentation. Administers onsite and remote assistance. Participates in planning, daily meetings, and backlogs sessions.

Performs other duties as assigned. Complies with all policies and standards.