Logistics Operations Support

Requirements

1+ years of experience in third-party logistics or transportation operations Strong understanding of freight operations and the shipment lifecycle Experience coordinating shipments, working with carriers, and communicating with customers Ability to manage multiple shipments and changing priorities in a fast-paced environment Strong problem-solving, negotiation, and decision-making skills Excellent communication, relationship-building, and follow-up skills Experience using transportation management systems, load boards, tracking platforms, and carrier portals Strong attention to detail and commitment to providing excellent customer service Responsibilities: Manage shipments from initial booking through final delivery Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing Negotiate carrier rates while supporting company margin and service expectations Track shipments and provide customers with timely and accurate updates Proactively identify potential service disruptions and take action to minimize delays Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions Verify shipment details, carrier documentation, and load information for accuracy Maintain complete and accurate shipment records within the transportation management system Build and maintain strong relationships with customers, carriers, and internal team members Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues Ensure carriers and shipments meet company vetting, safety, and compliance standards Support internal teams with operational needs and customized transportation solutions Our Benefits: Base salary plus uncapped incentive opportunities Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year Paid holidays Health, dental, vision, disability, life insurance, and many more great benefits 401(k) with company match Relaxed attire Fun offices with an energetic culture, contests, games, and free coffee Cutting-edge tools and resources