Customer Service Agent

Customer Service Representative (Full-Time)

Location: SIXT Rent a Car - Cincinnati/Northern Kentucky International Airport (CVG) Company: Tom Wood Group Employment Type: Full-Time Pay: $17.00-$19.00/hour (based on experience)

Available Shifts:

Sunday-Thursday: 7:30 AM - 3:00 PM

Friday-Monday (4-day workweek):

Friday & Saturday: 7:30 AM - 5:00 PM

Sunday & Monday: 9:30 AM - 7:00 PM

Monday-Friday: 1:30 PM - 9:00 PM

Job Summary:

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.

Key Responsibilities:

Greet customers in a friendly and professional manner and assist with the rental process

Process reservations, modifications, and vehicle returns

Educate customers on rental terms, vehicle features, insurance options, and available upgrades

Conduct vehicle walk arounds before and after rentals to document vehicle condition

Resolve customer questions, concerns, or complaints with professionalism

Coordinate with operations to ensure vehicle availability and efficient workflow

Maintain a clean and organized counter/work area

Adhere to all company policies, safety procedures, and customer service standards

Qualifications:

High school diploma or equivalent required

Prior customer service experience preferred (hospitality, retail, or automotive a plus)

Strong verbal and written communication skills

Positive attitude with a professional and courteous demeanor

Ability to remain calm and solution-focused in a fast-paced environment

Strong attention to detail and organizational skills

Valid driver’s license with a clean driving record

Comfortable working indoors and outdoors in all weather conditions

Ability to stand or walk for extended periods and lift up to 30 lbs

Compensation & Benefits:

Pay: $17.00-$19.00/hour

Benefits Include:

Paid Time Off (PTO) & Vacation

Paid Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

DailyPay & Wisely Pay Options

Service Awards

Career advancement opportunities within the Tom Wood Group

About Tom Wood Group:

Family-owned and locally operated for over 50 years, the Tom Wood Group operates automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built on our core values:

Humbly Confident

Passionately Driven

Sincere Desire to Help Others

Uncompromising Integrity

Pre-Employment Requirements:

Offers of employment are contingent upon successfully passing:

Criminal background check

Motor vehicle record review

Social Security number verification

Drug screening

Tom Wood Group is an Equal Opportunity Employer.