Executive

Job Title: Patient Caller (Executive) Location: Chennai Department: Patient & EDI Relations Reports To: Asst. Manager (Patient Calling) Job Purpose: Patient calling representatives address patients' concerns about their accounts, help with billing issues and negotiate to collect unpaid debt. Their duties include creating payment plans and taking patients' payments.

When a patient's account has an overdue balance, the patient account rep calls the patient to discuss recovering the payment. Good communication skills help working with patients and clearly explaining policies and details.

Key Responsibilities

• Should be responsible to work on internal tickets & tickets\queries received from Client.
• Should be responsible to work on Voice mails received on a daily basis apart from attending inbounds and outbound calls. Daily Routine
• Answer Inbound calls that is being routed to his queue line
• Outbound calls if any to be completed which was assigned by other Teams
• Review tickets from patients and answer those and assign it to respective team if necessary. Skills and Competencies:
• Prior experience in patient calling is mandatory.
• Experience in AR would be an added advantage.
• Excellent verbal and written communication skills.
• Ability to type 40 wpm and above with 90% accuracy.
• Good knowledge in MS excel and word.
• Flexible with Night shift timings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to 5.30 AM IST).
• Adaptability and willingness to go the extra mile when needed.
• IMS & eCW software knowledge would be an added advantage.
• 3+ years of experience in patient calling.
• Immediate joiners.

Qualifications

Any Degree Key Performance Indicators (KPIs): Achieving Daily Productivity Executive -Relations Signature/Date Process Head – Patient & EDI Relations Signature/Date Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other