Senior IT Support Engineer

Job Summary

We are looking for a skilled Senior IT Support Engineer with 2 to 5 years of experience to manage, secure, and support our IT operations and endpoint environment. The ideal candidate will have strong hands-on experience in identity management (Okta), SaaS platform administration (Google Workspace, Slack), MDM tools (Kandji, Jamf), and cross-platform troubleshooting for both Windows and macOS.

Responsibilities

• Administer, configure, and maintain SaaS platforms, including Google Workspace, Okta, and Slack. * Manage user provisioning, deprovisioning, access permissions, SSO, and MFA enforcement. * Oversee MDM workflows using Kandji, Jamf, and Focal for laptop provisioning, endpoint compliance, and policy deployment. * Provide Tier 2/3 hardware, software, and OS troubleshooting support for both Windows and macOS endpoints.

• Manage OS patching, system updates, and security compliance across corporate devices. * Track, audit, and optimize SaaS application licenses and access control. * Manage IT service requests and incidents via ticketing systems, ensuring timely resolution and clear SLA compliance. * Maintain clear IT documentation, user onboarding guides, and standard operating procedures (SOPs).

Requirements

• 2–5 years of experience in IT support, desktop engineering, or IT operations. * Hands-on expertise with Okta, Google Workspace, and Slack administration. * Familiarity with MDM and device management workflows (Kandji, Jamf, or Focal). * Advanced troubleshooting skills for macOS and Windows operating systems. * Practical understanding of SSO, MFA, zero-trust security concepts, and user access management.

• Experience managing SaaS licensing and enterprise endpoint compliance. * Strong communication, incident tracking, and problem-solving skills.