IT Support Engineer

Job Summary

We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.

Responsibilities

• Provide daily IT helpdesk and desktop support for both Windows and macOS users. * Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta. * Troubleshoot system errors, network connectivity, hardware issues, and software applications. * Apply regular Windows OS security patches and assist with macOS device management (Jamf).

• Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.

Requirements

• 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations. * Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta. * Hands-on knowledge of Windows OS troubleshooting and security patching. * Familiarity with macOS and basic device management workflows (Jamf).

• Understanding of user access controls, password resets, and account provisioning. * Experience handling IT ticketing systems and maintaining SLAs. * Good communication, problem-solving, and customer-service skills.