Connections Site Director

About Crossroads Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites. We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.

Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.

Job Summary

The Connections Site Director is responsible for leading staff and volunteers, building the teams, and implementing the systems that make Crossroads at their site the easiest place to belong. This role creates warm and welcoming environments, ensures excellent first impressions, and builds bridges from weekend experiences into deeper community and personal life change.

The Site Director develops high-capacity volunteer leaders, drives excellent guest and volunteer experiences, and champions pathways that help people move from first visit to fully engaged Christ-followers. Principal Duties and Responsibilities Recruit, train, and coach volunteer leaders to reproduce themselves and multiply healthy teams.

Build a thriving volunteer culture where people feel valued, cared for, and challenged to grow. Lead executions with planning and preparation; serve as a trained set of eyes to identify opportunities to deliver on Crossroads’ mission. Continue to anticipate and explore ongoing improvement opportunities and partner with other necessary ministries to implement changes.

Advocates for engagement across initiatives by ensuring each site has onramps for people to get plugged into our church. Oversee teams that create excellent first impressions and relational environments (Welcome, Auditorium, Parking, Coffee, Engagement: New to Crossroads/Welcome Center, Volunteer Host, Volunteer Follow Up, Volunteer 101).

Ensure every guest feels seen, welcomed, and invited into the community. Develop and refine training systems, best practices, and brand standards to ensure consistency and excellence across teams. Collaborate with other site staff and central services to streamline processes and support ministry goals.

Education

Requirements High School Diploma or GED Experience/Skills Requirements Proven ability to recruit, develop, and multiply high-capacity leaders and volunteer teams. Strong connector: naturally builds authentic relationships and networks. Excellent communicator (oral and written) Strong organizational skills and proactively solves problems.

Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Experience leading large teams and events preferred. Performs effectively under pressure and strict time constraints. Takes initiative to understand departmental objectives, adapts to a changing and fluid environment. Cast vision to volunteers so they understand how performing the task fits into the bigger Crossroads vision.

Ability to manage a large budget. Strong leadership skills: able to develop leaders and build volunteer teams. Physical Requirements Must be able to lift 25–50 lbs and walk up to 5 miles as duties require. Able to walk and stand for long periods of time. Scheduling/Travel Requirements Must be able to work a flexible schedule, including Sundays, weekdays, evenings, and high-impact events.

Crossroads Staff Qualities Qualities all staff teammates should exhibit: Mission Oriented: Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity. Availability: Expected to work outside of “normal” schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.

Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor. Personal Leadership: Envisions, energizes, and enables others to operate at full potential. Collaborative Self-starter: Thrives as an individual contributor and works well on a team.

Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems. Humility: Puts others above self and takes ownership of mistakes. Learner: Desires growth and learning from others. Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.

Crossroads Church is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.